Phoenixtekk – Microsoft Cloud Support Plan
Contact Us for Support
Helping Small Businesses Run Microsoft 365, Azure, and Intune With Zero Stress
Overview
Phoenixtekk’s Microsoft Cloud Support Plan provides small businesses with expert-level support across Microsoft 365, Azure, Intune, Entra, Teams, and more.
We eliminate the complexity of dealing with Microsoft support — we troubleshoot issues, open support tickets, and manage escalations directly on your behalf.
This gives your team fast, reliable help whenever something goes wrong, without spending hours navigating admin portals or waiting in Microsoft queues.
What’s Included
1. Unlimited Microsoft Ticket Escalations
We open and manage all support tickets with Microsoft for you, including:
- Azure issues
- Intune and Autopilot issues
- Entra ID (Azure AD) problems
- Teams/Exchange/SharePoint issues
- Conditional Access, MFA, device compliance problems
You never need to contact Microsoft — Phoenixtekk handles everything end-to-end.
2. Unlimited Remote Support
Expert troubleshooting and assistance across:
- Intune (device management, policies, Autopilot, compliance)
- Azure (VMs, identities, networking, subscriptions)
- Microsoft 365 (Teams, Exchange, SharePoint, OneDrive)
- Security tools (Defender, Conditional Access, identity protection)
Most issues are solved before a Microsoft ticket is ever needed.
3. Proactive Cloud Health Checks
(Optional upgrade for deeper monitoring)
We perform monthly or quarterly reviews to ensure:
- Devices are compliant
- Security settings follow best practices
- Azure/Intune misconfigurations are caught early
- No silent issues are building up
This keeps your environment stable and secure year-round.
4. Predictable, Simple Pricing
A flat monthly rate — no per-ticket fees, no surprise costs.
Perfect for small teams that need reliable support without enterprise-level pricing.
How It Works
- You report an issue (email, phone, text, or ticket).
- Phoenixtekk troubleshoots immediately.
- If the issue requires Microsoft involvement, we create and manage the support ticket.
- We track the case, push for fast resolution, and keep you informed.
- Once resolved, we provide documentation and next steps.
Why Small Businesses Choose Phoenixtekk
- We handle all the Microsoft escalations you don’t have time for.
- We provide the expertise small teams can’t justify hiring full-time.
- We communicate clearly and act quickly.
- You get enterprise-grade support without enterprise-level cost.
Call to Action
If you’re ready to take the stress out of Azure, Intune, and Microsoft 365 support, Phoenixtekk can provide immediate coverage.
Let’s get you set up — we can onboard your environment in under 1 hour.
Pricing
Phoenixtekk Microsoft Cloud Support Plans
| Plan | Monthly Price | Best For | Includes |
|---|---|---|---|
| Essential Support | $299/mo | Small teams (1–10 users) | Unlimited Microsoft ticket escalations • Unlimited remote support • Intune/M365 troubleshooting • Azure & Entra support • Basic monthly cloud health snapshot |
| Professional Support | $599/mo | Growing businesses (10–50 users) needing faster response times | Everything in Essential • Priority response • Monthly cloud health checks • Autopilot & device validation support • Security baseline review |
| Premium Support | $999/mo | Businesses needing high-touch, enterprise-level support | Everything in Professional • 24/7 escalation availability • Quarterly architecture reviews • Governance & policy alignment • Dedicated account engineer |
| Pay-As-You-Go Support | $175/hr | One-off issues or no monthly commitment | Troubleshooting • Setup • Microsoft ticket escalation • Remote remediation |
Add-On Options
- Device Management Add-On (Intune): +$8/device per month
- Advanced Monitoring & Alerting: +$149/month
- Security & Compliance Monthly Review: +$199/month
Comparison Chart: Phoenixtekk vs Microsoft Support
| Feature | Phoenixtekk | Microsoft Support (Standard) |
|---|---|---|
| We open/own Microsoft support tickets for you | ✅ Yes | ❌ No — customer must open tickets themselves |
| Troubleshooting before escalation | ✅ Included | ❌ Not included |
| Hands-on remediation | ✅ Full remote support | ❌ MS does not touch your tenant or fix your environment |
| Intune/Autopilot expertise | ✅ Deep expertise (real-world deployment experience) | ⚠️ Limited; may redirect to documentation |
| Azure, Entra, M365, Teams support | ✅ Included | ⚠️ Requires separate support plans or admin involvement |
| Communication & updates | ✅ We update you regularly | ❌ No status updates unless you check manually |
| Priority escalation pathways | ✅ Yes via partner channels | ❌ Only for customers with paid Premier/Unified |
| Proactive health checks | Optional | ❌ Not provided |
| Predictable monthly pricing | ✅ Simple flat rate | ❌ Typically hourly or per-incident unless on Unified Support |
| Ability to work directly in your tenant | ✅ Yes | ❌ Microsoft cannot make changes on your behalf |
| Small business focus | ✅ Tailored for small teams | ❌ Microsoft’s support is enterprise-oriented |
Conclusion:
Microsoft provides support only when something breaks — and only after you open a ticket and navigate their process.
Phoenixtekk provides full service, meaning we fix the issue, open the ticket, manage the escalation, and stay with you until resolution.