Waseem Akram


Technical Support engineer


• Solving highly complex problems (at different levels), involving broad, in-depth product knowledge.
• Efficiently managing the relationship with customers and thoroughly document cases
• Collaborating on cross-team and cross-product technical issues by working with resources from other groups to resolve customer issues. Collaborating with Tech Leads and escalation resources, when required.
• Participating in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
• Consistently sharing the best practices with team members. Acted as technical resource for broad and complex issues.

• Troubleshooting client’s infrastructure.
• Writing complex technical articles and sample programs for knowledge base.
• Solving Complex issues like Troubleshooting Windows update, Windows not able to boot, Windows crashed, Windows stuck in a reboot loop, Windows Activation issues, Windows Performance issues etc.
• Expertise in SCCM troubleshooting with Operating system deployment, Client installations, Site setup configuration, Site recovery, Database replication issues, Application and package deployments.
• Good knowledge on Windows deployments core.


  • ADK
  • System center configuration manager
  • WDS
  • Windows boot process
  • Windows deployment
  • Windows performance and basics of AD and networking
  • Windows updates (component based servicing)


June 2016

Support Engineer at Microsoft

  • ConfigMgr, SCCM
  • Updated 5 months ago
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