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James McDonald

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SCCM Administrator

Topeka, KS

James McDonald
Email: james.mcdonald2899@gmail.com

Objective

Customer service, and teamwork oriented individual, seeking career in the Computer Technology field. Currently have approximately 9 years of professional experience with maintaining/troubleshooting computer systems with System Center Configuration Manager (SCCM).

Experience

Currently hold a Secret Clearance

May 2018 – Apr 2019
Cerner Senior Systems Engineer/SCCM Engineer
● Maintain the System Center Configuration Manager (SCCM) architecture
○ Maintain architecture for over 70,000 server clients, using SCCM (Windows Updates, software deployments/removal)
○ Consistently maintain 75% + software updates compliance level while deploying Windows Server operating system updates using WSUS integrated with SCCM
■ Operating Systems include: Windows Server 2008, 2008R2, 2012, 2012R2, and 2016
● Constantly deploying Configuration Manager Site Servers in a constantly expanding environment
● Assist/train fellow SCCM admins on multiple ways of employing, maintaining and troubleshooting the SCCM software.
● Experience with SQL 2008/2012 querying and maintenance as it pertains to SCCM
● Member of the Shared Services team
○ Assist in maintaining other tools (Active Directory and Group Policy)
○ On a On-Call rotation with the other members of my team
● Working on being more proficient with Powershell (primary means of scripting at Cerner)

Oct 2017 – May 2018
Kansas Joint Forces Headquarters Help Desk Support-Tier III/Systems Administration
● Built/maintained physical/virtual network servers with the Windows Server 2012 and 2012R2 operating systems
● Created virtual machines from templates using the VMWare console
● Assisted with preparing for the organization’s IT Security inspection in February
● Created run book documents with information gathered from servers from running various PowerShell scripts.
● Scanned servers for security vulnerabilities, using the Defense Information Systems Agency’s Security Content Automation Protocol (SCAP) Compliance Checker, and reported to the Systems Administrators Supervisor on the findings from the scans.

May 2017- Oct 2017
Dynamic Computer Solutions On-Site Technician/Project Engineer

● Primary technician for any service a client requests an on-site technician for, with the exception of projects
● Make outgoing calls for existing Service Requests
● Troubleshoot and resolve computer issues remotely with remote software over the phone
● Experienced with Windows XP/Vista/7/10 operating systems, HEAT ticketing software, MS Office 2003/2007, MS Exchange 2003, MS Server 2008/2012/2012R2/2016, Active Directory Users & Computers
● Advise customers on software and hardware that would best fit their specific needs
● Used various types of batch files, reg. merge, VB, and PowerShell scripts to aid in performing my duties in my Project Engineer role
● Built, maintained servers for customers of DCS.
● Migrated customers from on-premises Exchange servers and Active Directory, to O365
● Added and maintained users in their O365 environments

Oct. 2015- Mar. 2017
Payless Shoe Source Corporate – Technical Engineer 2 – Server

● Maintained the System Center Configuration Manager (SCCM) servers (automation servers) and their databases
● Maintained over 20,000 (Retail and Corporate) computer clients, using SCCM (Windows Updates, software deployments/removal
● Implemented SCCM as a deployment option in our Retail environment, which primarily uses SQL tasks to deploy software. This contributed to going from a 70% success rate for software deployments, to a 90% + rate.
● Consistently maintained 95% + software updates compliance level while deploying Windows operating system updates using WSUS integrated with SCCM
● Operating Systems include: Windows XP, Windows 7, Windows Server 2008/2012
● Joined and re-joined computers to the domain
● Assisted/trained fellow technicians with computer issues that they may not know how to resolve
● Experience with SQL 2008/2012, Office 365, MS Office 2013, multiple custom Payless applications
● Built and maintain virtual machines with VMWare
● Experienced in imaging computers either on site, with the software, or remotely via PXE boot (with SCCM)
● Proficient in the Enterprise Build process
● Member of the team that maintains Symantec Endpoint Protection (SEP) database, and distribute new definitions to the SEP clients throughout the Payless Retail environment.
● Used various types of batch files, reg. merge, VB, and PowerShell scripts to aid in performing my duties in my Endpoint Engineer role

Oct. 2011- Present (KS Air National Guard)
Kansas Joint Forces Headquarters Help Desk Technician:

● Currently a MSgt in the KS Air National Guard.
● Serve as the Communications Point of Contact for the employees of the KS Air National Guard, during drill weekends.
● Performs regular maintenance and troubleshooting of any and all computer/server systems on the KS National Guard network.
● Served 12 months as the KS Joint Forces Headquarters – Air (JFHQKS-Air) 1st Sgt
● Contributed to manning numbers never falling below 93%
● Used various types of batch files, and PowerShell scripts to aid in performing my duties in my Help Desk role.

Jul. 2010- Oct 2015
Kansas Joint Forces Headquarters Help Desk Support-Tier III/Systems Administration
● Tier III Help Desk Technician
● Built/maintained network servers
● Built/maintained the System Center Configuration Manager (SCCM) server (automation server) and its database
● Built/maintained enterprise computer image with SCCM
● POC for all software deployments via SCCM
● Used various types of scripts while creating software deployments
● Proficient in the Enterprise Build process
● My changes in the enterprise build contributed to an approximate 40% reduction in phone calls to the Help Desk
● Imaged new computers and re-imaging client computers that need it
● Performed mass Windows Vista – Windows 7 upgrade of approximately 800+ machines, remotely, and with zero profile data loss
● Answered the Help Desk call queue and performed Help Desk duties, such as: creating service requests, unlocked Active Directory accounts, joining computers to the domain, troubleshooting computers over the phone, while remoted onto workstations, and if the computers are brought on site for maintenance
● Experienced with Windows XP, Windows Vista, and Windows 7 operating systems, HEAT ticketing software, MS Office 2007/2010, Blackberry Enterprise Server, MS Server 2003/2008/2012
● Assisted/trained fellow technicians with computer issues that they may not know how to resolve
● Served as the POC for any and all VIPs that are employed, or visiting, and need technical assistance
● Used various types of batch files, reg. merge, VB, and PowerShell scripts to aid in performing my duties in my Tier III and Systems Administration roles

Mar. 2009- Jul. 2010
Kansas Joint Forces Headquarters Help Desk Support
● Help Desk Technician.
● Answered the Help Desk call queue, created service request using the “HEAT” ticketing system, unlocked Active Directory accounts, joined computers to the domain, troubleshot computers over the phone, while remoted onto workstations, and if the computers were brought on site for maintenance
● Analyzed information given to better troubleshoot computer issues
▪ Worked to resolve all service requests within 15-45 minutes after creation
● Organized Help Desk tickets from maximum to minimal importance
● Performed preventive computer maintenance (i.e. Disk Defragmenter, Disk Cleanup, etc.)
● Researched computer software and hardware issues daily
● Used various types of batch files and logon scripts to aid in the users’ computing experience
● Maintain/troubleshot servers installed with MS Server 2003/2008 R2.

Oct. 2008-Mar. 2009
Dynamic Computer Solutions Helpdesk Technician

● Accomplished antivirus management and virus removal regularly
● Installed anti-virus management software onto servers, then, from the server, used the management console to install anti-virus software onto workstations in that particular network
● Answered the Help Desk phone line
● Created Service Requests for computer issues
● Made outgoing calls for existing Service Requests
● Troubleshot and resolved computer issues remotely with remote software over the phone, and when a customer brought their computer to the Tech Bench area
● Installed software onto computers remotely, that were stored on that customer’s server, or stored on my computer
● Experienced with Windows XP, Windows Vista, and Windows 7 operating systems, HEAT ticketing software, MS Office 2003/2007, MS Exchange 2003, MS Server 2003/2008, Active Directory Users & Computers
● Monitored various networks daily, for outages
● Resolved problems on Exchange servers
● Advised customers on software and hardware that would best fit their specific needs

Education

Highland Park High School 1999
High School Diploma Topeka, KS

Basic Military Training Jul.-Sept. 1999
Lackland AFB San Antonio, TX

Aircraft Armament Systems Technical School Sept. 1999-Jan. 2000
Sheppard AFB Wichita Falls, TX

Information Management Technical School Apr.-Jun. 2008
Keesler AFB Biloxi, MS

Thomas N. Barnes Center for Enlisted Education Dec. 2013
Noncommissioned Officer Academy Diploma McGhee Tyson ANGB

Wichita Technical Institute Mobile Site May 2014
MTA 98-349 Windows Operating System Fundamentals Topeka, KS

References

Patrick A. Sampson
patrick.sampson@mac.com
785-217-4578

David Coleman
Dave.cole04@yahoo.com
785-438-7018

Cory Cowger
Cory0550@gmail.com
785-817-1476

  • ConfigMgr, SCCM
  • Updated 3 weeks ago
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